Payment

Payment of 50% is due upfront to secure your order - your order will be booked once this initial payment has been received. The remaining 50% is due 1 week before collection. Payment is to be made by bank transfer, we do not accept cash or cheque.

If initial payment is not received within 48 hours of receiving the cake quote and we hear nothing further we reserve the right to offer the cake slot to someone else.

Cancellation

We need notice of 1 week in advance to cancel your cake order. We will either try to rearrange your cake order for collection on a different date or offer a refund.

We cannot offer a refund for any bespoke toppers or decorations that have already been ordered for your cake.

Collection

We are based in Bristol, Lyde Green, BS16 7HX. The collection date and time need to be scheduled before collecting. Please arrive at the agreed date and time.

If you are running late for the collection, please let us know asap so we know you are on your way. We do allow a 20-minute grace period for pickups as we understand delays with traffic happen.

If the cake is not collected within the 20-minute grace period and we haven’t heard from you we reserve the right to reschedule your collection time.

Do we deliver?

We offer delivery to the local area for an additional fee, subject to availability and location. Price available on request.

Allergens & dietary requirements

Please let us know if there are any allergens or dietary requirements we should be made aware of when enquiring.

We will always try our best to accommodate where possible.

What cake styles do we offer?

We specialise in buttercream cakes so all of our cakes will have a buttercream finish.

Unfortunately, we do not offer fresh cream or fondant-covered cakes.

We include fondant-made decorations as additions to your cake but the finish will always be buttercream.

How should I transport & Care for my cake?

For transporting we recommend putting your cake into the passenger footwell of your car. Turn your air-conditioning on in warm weather so the cake doesn’t get too hot and melt.

Once you’ve arrived at your destination we recommend storing your cake in the fridge and taking it out a couple of hours before you plan on serving it.

Your cake is best eaten within 3 days from collecting. If you’re struggling to finish your cake you can put the remainder in the freezer. Make sure your cake is firm from the fridge, wrap it tightly in a layer of clingfilm, then finally wrap it in tin foil to avoid freezer burn. When you want to eat it - remove it from the freezer and allow time to thaw in the fridge (preferably overnight). Then remove the tin foil and cling film and you’re ready to eat.

How can I order?

If you’d like to place an order, go to our ‘Order’ page on the website. Please fill out all the details in the order form including which date you’re looking to collect, details of the size, flavour and any allergens we should be aware of. If you have any inspiration pictures to show the design you’re looking for please attach these too!

You can also place an order by sending us a DM on Instagram or Facebook. Please allow 72 hours for a response.

We do recommend ordering 2 weeks before the collection date in case any cake decorations/toppers need to be ordered.

How many servings does each cake have?

The amount of slices you can get from your cake depends on how big you cut your slices. We’ve given a rough estimate below of how many slices you’re likely to get, ranging from a dessert-sized portion to a finger portion.

4-inch standard = 4-6 slices

4-inch tall = 8-12 slices

6-inch standard = 8-14 slices

6-inch tall = 16-28 slices

8-inch standard = 14-24 slices

8-inch tall = 28-48 slices

10-inch standard = 20-32 slices

10-inch tall = 40-64 slices